Refund policy
At Coastal Root Co., each product is carefully prepared, packed, and inspected before shipment. Because many of our products are personal care, wellness, home care, pet care, food-based, or consumable items, we are unable to accept returns on opened, used, or tampered-with products.
Please review your order carefully before completing your purchase.
Return Eligibility
For safety, hygiene, and product integrity reasons, all sales are final once an item has been opened, used, altered, or removed from its original packaging.
We may accept a return only if all of the following conditions are met:
The return request is submitted within 14 days of delivery.
The item is unused, unopened, and in its original packaging.
The item is not a final sale, custom, seasonal, limited-release, sample, clearance, food, ingestible, wellness, personal care, or pet care item.
The customer provides proof of purchase.
The return is approved by Coastal Root Co. before the item is shipped back.
Items sent back without prior approval will not be accepted or refunded.
To request a return, please contact us at Info@CoastalRootCo.com with your order number and reason for the request.
Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return or refund:
- Opened or used products
- Personal care products
- Body care products
- Pet care products
- Wellness products
- Tinctures, mineral drops, or ingestible products
- Food, drink, oats, shakes, or nourishment products
- Cleaning products, sprays, mists, or liquids
- Custom, seasonal, limited-release, or made-to-order items
- Sample sizes or discovery sets
- Sale, clearance, discounted, or promotional items
- Gift cards
- Items damaged after delivery due to misuse, improper storage, neglect, or failure to follow directions
Coastal Root Co. reserves the right to refuse any return that does not meet these requirements.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, leaking, or incorrect, please contact us within 3 days of delivery at Info@CoastalRootCo.com.
Please include:
Your order number
A clear description of the issue
Photos of the product, packaging, shipping box, and packing materials
We will review the issue and determine whether a replacement, store credit, or refund is appropriate. Coastal Root Co. reserves the right to determine the appropriate resolution on a case-by-case basis.
Damage claims submitted after 3 days of delivery may not be eligible for replacement, store credit, or refund.
Shipping Issues
Coastal Root Co. is not responsible for packages that are lost, stolen, delayed, misdelivered, or marked as delivered by the carrier.
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, the customer will be responsible for any additional shipping costs to resend the order.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error made by Coastal Root Co.
We do not provide prepaid return labels for general returns.
We recommend using a trackable shipping method. Coastal Root Co. is not responsible for returned items that are lost or damaged in transit.
Refunds
Once an approved return is received, we will inspect the item and notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method, minus any original shipping charges, return shipping costs, and applicable fees.
Refunds may take several business days to appear depending on your bank or credit card provider.
We reserve the right to deny a refund if the returned item is opened, used, damaged, altered, missing components, or not in its original condition.
Cancellations
Orders may be canceled only if they have not yet been processed, packed, or shipped.
Once an order has entered fulfillment or has shipped, it cannot be canceled.
Exchanges
We do not offer direct exchanges.
If you would like a different product, you may place a new order after any approved return has been completed.
Product Expectations
Because our products are made with natural ingredients and/or small-batch methods, slight variations in color, scent, texture, or appearance may occur. These natural variations do not affect product quality and are not considered defects.
Please read all product descriptions, ingredients, directions, and warnings before use. Individual results may vary.
Questions
For return or refund questions, please contact us at: